Terms & Conditions

Please read the following terms carefully before booking with The Sweet Treat. By confirming your booking, you agree to the terms outlined below.

Booking & Deposits

A £150 refundable deposit is required to hire the equipment. This must be paid at the time of booking to confirm your date.

  • The deposit is refunded once all items are returned and checked, typically within 48 Hours.

  • If any items are missing or damaged, the cost of replacements will be deducted from the deposit, with proof of replacement provided.

  • Your booking is not confirmed until this deposit is received.

  • The remaining balance must be paid in full 7 days before your event.

Cancellation terms:

  • More than 30 days’ notice – full refund of deposit

  • 10–30 days’ notice – 50% refund of deposit

  • 10 days or less – No refund

If payment is not received by the deadline, the booking will be cancelled and your date released. And taken off the deposit.

Breakages & Damages

We take great pride in our equipment and themed décor. Any breakages, loss or damage will be assessed and may result in a charge. This includes:

  • Cracked or broken jars

  • Missing items (scoops, tongs, signage, cloth, etc.)

  • Heavy staining, candle wax, or spills on fabric/décor

  • Structural damage to the cart

A checklist will be provided in the cart box to help you repack and return everything. You will be notified of any charges within 48 hours of return. Proof of the item and its cost will be shared, and any deductions made from the deposit.

Personalisation & Setup

If your package includes printed signs or labels:

  • Final wording must be confirmed at least 7 days before the event

  • Any personalised signs will be printed by us — but we do not print personal photos. These must be provided by post if needed.

  • If we are delivering and setting up, we ask that the area is safe and accessible at the agreed time. Any extended setup time or delays may incur a fee.

Allergens & Safety

If The Sweet Treat is supplying the sweets:

  • A full ingredients and allergen list will be included in the box and also published on our website.

  • All sweets will be pre-packed in sealed containers to maintain hygiene.

  • We cannot take responsibility for any allergic reactions — it is the hirer’s responsibility to ensure allergen signage remains displayed at all times.

Insurance & Venue Requirements

  • A copy of our public liability insurance certificate is available on our website and will also be included in the hire box.

  • Please ensure your venue is happy to accommodate our cart setup, especially for outdoor use or where access restrictions apply.

Collection & Delivery

  • Standard hire is collection only from Crawley (RH11 9TX), unless otherwise arranged.

  • We do offer delivery and setup for an additional cost, or as part of our Full Treat package.

  • Travel is charged at 45p per mile (round trip) outside the 20-mile included radius.

If you have any questions or need to adjust your booking, just pop us a message anytime at:

📩 thesweettreathire@gmail.com
📱 Text only: 07305 800-640

We’re here to help — and make it sweet!